Clash
of Jobs
Browse All Jobs
Job Description
Ping Identity is seeking an Onboarding Customer Success Manager to support customers in the APJ region. The ideal candidate will possess customer-facing experience in a Customer Success role and demonstrate strong organizational, analytical, and relationship-building skills. Technical expertise is essential for this role, with a focus on becoming a technical evangelist.
Responsibilities:
- Present and discuss Ping Identity solutions with technical staff, focusing on roadmap perspectives and identifying out-of-the-box capabilities.
- Discuss Ping Identity solutions at an architectural level, considering technical debt.
- Identify issue locations within the platform to facilitate quick engagement with Ping Product and Engineering teams.
- Reinforce the value of Ping Identity to customers and strengthen their connection to products and services.
- Present and discuss Ping Identity solutions with Business Owners/Executives, connecting technical requirements to business needs.
- Develop credibility, advocacy, and professionalism within Ping and customer organizations.
- Cultivate strong relationships with Product, Support, Engineering, Pre-Sales, and Professional Services teams.
Requirements:
- Customer-facing experience in a Customer Success role.
- Strong organizational and relationship-building skills.
- Technical knowledge of Ping Identity solutions.
- Ability to present and discuss technical concepts with both technical and non-technical audiences.
- Ability to develop strong relationships with internal and external stakeholders.
Ping Identity offers:
- A flexible, collaborative work environment.
- Employee Resource Groups.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives.
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
.png?1709841284){kind=logo}