Onboarding Customer Success Manager

Job Description

Ping Identity is seeking an Onboarding Customer Success Manager to support customers in the APJ region. The ideal candidate will possess customer-facing experience in a Customer Success role and demonstrate strong organizational, inquisitive, and relationship-building skills. A solid technical foundation is essential for this role, with a focus on becoming a technical evangelist.Role responsibilities include:

• Presenting and discussing Ping Identity solutions with technical staff, highlighting out-of-the-box capabilities and solutions.
• Discussing Ping Identity solutions at an architectural level, with attention to technical debt.
• Identifying the location of issues within the platform to facilitate quick engagement with Ping's Product and Engineering teams.
• Reinforcing the value of Ping Identity products and services to customers.
• Connecting technical requirements to business needs for both technical and non-technical stakeholders.
• Building credibility and fostering strong relationships with internal teams, including Product, Support, Engineering, Pre-Sales, and Professional Services.

Requirements include:

• Customer-facing experience in a Customer Success role.
• Strong organizational, inquisitive, and relationship-building skills.
• Technical knowledge of Ping Identity solutions.

Ping Identity offers:

• A flexible, collaborative work environment.
• Employee Resource Groups.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives.
• Generous PTO & Holiday Schedule.
• Parental Leave.
• Progressive Healthcare Options.
• Retirement Programs.
• Opportunity for Education Reimbursement.
• Commuter Offset (Specific locations).