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Principal Sales Engineer

Principal Sales Engineer role at Intercom in San Francisco.
Intercom
Hybrid
On-Site
United States
USD 258,306 - 300,194
Job Description
Intercom is seeking a Principal Sales Engineer to join their Customer Solutions Team. This role involves engaging with customers, defining and demonstrating value, and driving customer success throughout the sales cycle. The ideal candidate will possess strong problem-solving skills and collaborate with Product, Data Science, and Engineering teams.

Responsibilities:
  • Lead technical discovery to identify and address customer needs.
  • Deliver pre-sales experience by articulating Intercom's value.
  • Conduct solution reviews and technical sessions.
  • Design and lead Proof of Concepts (POCs).
  • Serve as the primary resource for RFPs and customer security questions.
  • Collaborate with Product and Engineering to represent the customer voice.
  • Build trust with customers and improve processes.

Requirements:
  • Minimum of 10 years of experience in a technical pre-sales role.
  • Strong technical acumen and experience in conducting technical discovery.
  • Understanding of AI-driven automation, LLMs, and customer support technologies.
  • Proven time management skills.
  • Ability to translate complex business challenges into Intercom solutions.
  • Experience working with product and engineering teams.
  • Familiarity with managing POCs, RFPs, and addressing architectural and security questions.
  • Excellent communication and interpersonal skills.
  • Willingness to travel occasionally.

Intercom offers:
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
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Intercom

Intercom is an AI Customer Service company dedicated to improving customer experiences. Their AI agent, Fin, offers businesses always-on customer service. Intercom provides an AI-enhanced Helpdesk for complex inquiries requiring human interaction, forming the Intercom Customer Service Suite, a comprehensive solution. Founded in 2011, Intercom serves almost 30,000 global businesses. The company values innovation and speed.

All Jobs at Intercom (96)