Customer Success Manager, Investors Vertical

Job Description

Similarweb is seeking a Customer Success Manager to work with clients in the Global Investor Vertical. The Customer Success Manager will act as a trusted advisor, training clients and consulting on how to use Similarweb's data to achieve long-term value. This role reports to the Director, Customer Success - Investors.Similarweb empowers over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, Similarweb went public on the New York Stock Exchange.Responsibilities:

• Meet with key stakeholders and users to advise on leveraging Similarweb to meet business needs.
• Analyze data to identify strategic and tactical opportunities for clients.
• Conduct ongoing production and presentation of insights.
• Create compelling stories and present them clearly to clients.
• Proactively identify and address customer pain points.
• Lead, manage, and expand long-term customer relationships.
• Act as a trusted partner and advisor, providing actionable insights.
• Identify and mitigate churn risks, implementing proactive retention measures.
• Develop strong subject matter expertise across Similarweb’s product portfolio.

Requirements:

• Strong understanding of key digital web metrics and online marketing channels.
• Knowledge and experience in the investor space (Hedge Funds, Venture Capital, Private Equity, or Investment Banks).
• Client-facing experience.
• Bachelor’s degree (ideally in economics, marketing, business strategy, or a similar field).
• Excellent communication and insights-based presentation skills.
• Analytical mindset with the ability to quickly digest problems and identify solutions.
• Comfortable working in a fast-paced SaaS environment and handling multiple projects simultaneously.
• Technical knowledge and ability to use alternative data to correlate with company KPIs.
• Team player able to effectively interact with colleagues and business partners.
• Strong relationship-building skills.
• Ability to work independently with minimal supervision.
• Self-motivated by results and driven toward excellence.
• Eagerness to learn and grow.

The role offers:

• Competitive perks & benefits: medical, dental and vision insurance, 401K plan, potential equity, employee stock purchase plan and paid sick and parental leave.
• Sales incentive plan, with a maximum target OTE of up to $140,000.
• Opportunities for career growth and development.