Analyst, Client & Product Support

AlphaSense is seeking an Analyst, Client & Product Support to join their growing C&PS team. This role is based in Delhi and requires someone with a customer-first mindset and strong problem-solving abilities. The Analyst will act as the first line of support for customers globally, ensuring a positive experience through timely and effective resolution of queries. They will also collaborate with technical and non-technical global stakeholders and contribute to product development.

About AlphaSense:AlphaSense empowers professionals to make smarter decisions through AI-driven market intelligence. The company's platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500.

Role Involves:

• Delivering a world-class customer experience.
• Providing impeccable customer support through various channels.
• Becoming an expert on the AlphaSense product.
• Contributing to the knowledge base and support documentation.

Requirements:

• 1-2 years of experience in a client/product support role.
• Strong analytical, critical thinking, and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Customer-first mindset.
• Interest in AI, technology, and software applications.

What This Role Offers:

• Cross-functional exposure across the business.
• Opportunity for personal growth and career acceleration at AlphaSense.