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Job Description
AlphaSense is seeking an Analyst for Client & Product Support to join their growing team in Pune. This role is at the intersection of sales, customer success, and technical support, driving positive customer outcomes through teamwork and collaboration. The Analyst will act as the first line of support, contributing to excellent customer service and maximizing customer health. This position offers cross-functional exposure and opportunities for career growth within AlphaSense.
The role involves:
- Delivering a world-class customer experience.
- Providing impeccable customer support through various channels.
- Becoming an expert on the AlphaSense product and continuously building knowledge.
- Improving content and updating knowledge base articles.
- Assisting with special projects.
Requirements:
- 1-2 years of experience in a client/product support role.
- A customer-first mindset with strong problem-solving abilities.
- Strong communication and analytical skills.
- Ability to work in a team and build strong working relationships.
- Curiosity, proactivity, and a continuous improvement mindset.
- Interest in AI, technology, and software applications.
AlphaSense offers:
- A commitment to equal employment opportunity.
- A work environment that supports, inspires, and respects all individuals.
