Analyst, Client & Product Support

Job Description

AlphaSense is seeking an Analyst for Client & Product Support to join their growing C&PS team. In this role, the individual will combine technical knowledge of AlphaSense's solution with a deep understanding of its users to maximize the platform's value. The Analyst will be the first line of support, contributing to excellent customer service and acting as a point of contact for customers globally. This position offers cross-functional exposure and opportunities for career advancement within AlphaSense.Role involves:

• Delivering a world-class customer experience.
• Providing impeccable customer support through various channels.
• Becoming an expert on the AlphaSense product and continuously building knowledge.
• Improving content and updating knowledge base.
• Assisting with special projects.

Requirements:

• 1-2 years of experience in a client/product support role.
• Customer-first mindset with problem-solving skills.
• Strong communication and analytical abilities.
• Team player with strong cross-group working relationships.
• Curious, proactive, and adaptable with a continuous improvement mindset.
• Interest in AI, technology, and software applications.

Role offers:

• Cross-functional exposure across the business.
• Opportunities for career advancement within AlphaSense.