Customer Success Manager at PagerDuty

PagerDuty is seeking a Customer Success Manager to join their Scaled team. The Customer Success Manager will be responsible for driving customer adoption, retention, and growth. They will act as a trusted advisor to customers, ensuring they maximize the value of PagerDuty's platform.

Responsibilities:

• Serve as the primary point of contact for customer inquiries and strategic discussions.
• Manage customer interactions within the pooled segment.
• Monitor data-driven insights to identify at-risk accounts and growth opportunities.
• Identify opportunities for upselling and cross-selling PagerDuty solutions.
• Drive customer adoption of PagerDuty's platform.
• Conduct regular business reviews to assess customer health.
• Collaborate with internal teams to drive account expansion and renewals.
• Contribute to the development of processes, tools, and resources.
• Share insights and recommendations to help customers stay ahead of industry challenges.
• Stay informed on industry trends and PagerDuty's product offerings.

Requirements:

• 3+ years of experience in account management, customer success, sales, or a related role in a SaaS or technology company.
• Proven track record of managing customer relationships, Ability to manage multiple priorities and work effectively in a fast-paced environment..
• Strong communication and interpersonal skills.
• Analytical mindset with the ability to understand customer data.
• Experience with CRM tools (e.g., Salesforce) and customer success platforms.
• Fluent English

What PagerDuty offers:

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Paid parental leave
• Company-wide hack weeks