IT Support Analyst

Job Description

WPP is seeking an IT Support Analyst to deliver exceptional on-site IT support to employees, agencies, and clients in Toronto. This role involves providing remote support to regional offices, maintaining deskside operations, and building strong relationships with business users. The IT Support Analyst will champion a customer-focused approach, educate users on IT services, and accurately log all IT engagements in the ticketing system. They will also manage onboarding/offboarding processes, resolve Level 1 and 2 incidents, and maintain security protocols.

• Delivering on-site IT support
• Providing remote support
• Maintaining deskside operations
• Building relationships with business users
• Logging IT engagements
• Managing onboarding/offboarding
• Resolving incidents

• 3–5 years’ experience in IT help desk or deskside support roles
• Ability to work 100% on-site from a designated office location
• Strong cross-platform expertise in Windows and Mac OS
• Working knowledge of AV technology
• Excellent problem-solving skills
• Proactive, can-do attitude
• Empathy and effective communication skills
• Strong written and verbal English communication skills
• Effective time management and prioritization abilities

• A culture in which people can do extraordinary work
• The opportunity to create, influence and complete projects at a scale that is unparalleled in the industry
• Unique work and the opportunity to join a group of creative problem solvers