IT Support Analyst

Job Description

WPP is seeking an IT Support Analyst to deliver exceptional on-site IT support to employees, agencies, and clients. This role involves providing remote support, maintaining deskside operations, and building strong relationships with business users. The IT Support Analyst will champion a customer-focused approach, educate users on IT services, and manage onboarding/offboarding processes. They will also resolve incidents, maintain security protocols, and support infrastructure refreshes.

• Delivering on-site IT support
• Providing remote support to regional offices
• Maintaining deskside operations and standard technology services
• Building relationships with business users
• Educating users on IT services, policies, and best practices
• Logging IT engagements in the ticketing system
• Managing onboarding and offboarding processes
• Resolving Level 1 and 2 incidents
• Maintaining security protocols
• Supporting user and office relocations
• Managing IT asset procurement, inventory, and lifecycle
• Contributing to the Service Desk knowledge base
• Collaborating with global IT functions
• Facilitating infrastructure refreshes
• Supporting software licensing reviews

Requirements:

• 3–5 years’ experience in IT help desk or deskside support roles
• Ability to work 100% on-site from designated office locations
• Strong cross-platform expertise in Windows and Mac OS
• Working knowledge of AV technology
• Excellent problem-solving skills
• Proactive, can-do attitude
• Empathy and effective communication skills
• Ability to build trust-based relationships
• Strong written and verbal English communication skills
• Effective time management and prioritization abilities
• Professional, approachable demeanor under pressure

WPP will give you:

• Passionate, inspired people
• Scale and opportunity
• Challenging and stimulating work