IT Support Analyst

Job Description

WPP is seeking an IT Support Analyst to deliver exceptional on-site IT support to employees, agencies, and clients in New York City. The role involves providing remote support to regional offices, maintaining deskside operations, and building strong relationships with business users. The IT Support Analyst will champion a customer-focused approach, educate users on IT services, and manage onboarding/offboarding processes.

WPP is the creative transformation company. They use the power of creativity to build better futures for their people, planet, clients, and communities.

What this role involves:

• Delivering on-site IT support
• Providing remote support
• Maintaining deskside operations
• Building relationships with business users
• Managing onboarding/offboarding

Requirements:

• 3–5 years’ experience in IT help desk or deskside support roles
• Strong cross-platform expertise in Windows and Mac OS
• Excellent problem-solving skills
• Effective communication skills
• Strong written and verbal English communication skills

What WPP offers:

• Passionate, inspired people
• Scale and opportunity
• Challenging and stimulating work