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Job Description
WPP is seeking an IT Support Analyst to deliver exceptional on-site IT support to employees, agencies, and clients in Costa Mesa, California. This role is part of a collaborative, global Technology Operations team focused on providing reliable, modern technology solutions. The IT Support Analyst will play a key role in supporting the transition to cloud-based services and digital experiences.
Role involves:
- Delivering on-site IT support and remote support to regional offices
- Maintaining deskside operations and standard technology services
- Building strong relationships with business users
- Educating users on IT services, policies, and best practices
- Managing onboarding and offboarding processes
- Resolving Level 1 and 2 incidents
- Managing IT asset procurement, inventory, and lifecycle
Requirements:
- 3–5 years’ experience in IT help desk or deskside support roles
- Must be able to work from designated office locations
- Strong cross-platform expertise in Windows and Mac OS
- Excellent problem-solving skills and a proactive attitude
- Empathy and effective communication skills
- Strong written and verbal English communication skills
- Effective time management and prioritization abilities
WPP offers:
- Passionate, inspired people
- Scale and opportunity for project completion
- Challenging and stimulating work
