IT Support Analyst

WPP is seeking an IT Support Analyst to join their Technology Operations team in Kansas City. This role is crucial for providing exceptional on-site IT support to WPP employees, agencies, and clients. The IT Support Analyst will play a key role in maintaining technology services, building relationships with business users, and ensuring a customer-focused approach.

What this role involves:

• Delivering on-site IT support to WPP employees, agencies, and visiting clients.
• Providing remote support to regional offices as needed.
• Maintaining deskside operations and standard technology services.
• Building strong relationships with business users.
• Educating users on IT services, policies, and best practices.
• Managing onboarding and offboarding processes.
• Resolving Level 1 and 2 incidents.
• Supporting user and office relocations.

Requirements:

• 3–5 years’ experience in IT help desk or deskside support roles.
• Must be able to work from designated office locations.
• Strong cross-platform expertise in Windows and Mac OS.
• Working knowledge of AV technology.
• Excellent problem-solving skills.
• Empathy and effective communication skills.
• Strong written and verbal English communication skills.
• Effective time management and prioritization abilities.

What WPP offers:

• A culture in which people can do extraordinary work.
• The opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
• Unique work and the opportunity to join a group of creative problem solvers.