IT Support Analyst

Job Description

WPP is seeking an IT Support Analyst to deliver exceptional on-site IT support to employees, agencies, and clients. This role is crucial for maintaining standard technology services and building strong relationships with business users. The IT Support Analyst will champion a customer-focused approach, educate users on IT services, and accurately log all IT engagements in the ticketing system.

• Deliver on-site IT support
• Provide remote support to regional offices
• Maintain deskside operations and meeting room AV
• Build relationships with business users
• Manage onboarding and offboarding processes
• Resolve Level 1 and 2 incidents
• Support user and office relocations

• 3–5 years’ experience in IT help desk or deskside support roles
• Strong cross-platform expertise in Windows and Mac OS
• Working knowledge of AV technology
• Excellent problem-solving skills
• Effective communication skills
• Strong written and verbal English communication skills

• Opportunity to work with passionate and inspired people
• Scale and opportunity to influence projects
• Challenging and stimulating work