IT Support Analyst

Job Description

WPP is seeking an IT Support Analyst to deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients. The IT Support Analyst will be part of a collaborative, global Technology Operations team, providing essential on-site support and helping drive WPP's transition to cloud-based services and digital experiences. This role requires strong cross-platform expertise in Windows and Mac OS, excellent problem-solving skills, and the ability to build trust-based relationships.What this role involves:

• Delivering on-site IT support.
• Providing remote support to regional offices.
• Maintaining deskside operations and standard technology services.
• Building strong relationships with business users.
• Educating users on IT services, policies, and best practices.
• Managing onboarding and offboarding processes.
• Resolving Level 1 and 2 incidents.
• Supporting user and office relocations.

Requirements:

• 3–5 years’ experience in IT help desk or deskside support roles.
• Strong cross-platform expertise in Windows and Mac OS.
• Working knowledge of AV technology.
• Excellent problem-solving skills.
• Empathy and effective communication skills.
• Strong written and verbal English communication skills.
• Effective time management and prioritization abilities.

What WPP offers:

• Passionate, inspired people.
• Scale and opportunity.
• Challenging and stimulating work.