Associate Technical Consultant (Freshers)

Job Description

Razorpay is seeking an Associate Technical Consultant to provide technical support and consulting to developers, clients, and internal teams. This role involves addressing post-integration issues and ensuring successful resolutions for merchants. The individual will report to the head of Technical Support of Business Engineering at Razorpay.Roles and Responsibilities include:

• Addressing technical queries on APIs and the Razorpay product suite.
• Communicating technical issues to merchants and internal departments.
• Identifying irregularities in functionality and unexpected behaviors.
• Providing timely resolution to merchants and assisting with product knowledge and troubleshooting.
• Reporting issues to product/software engineering teams and collaborating on resolutions.
• Capturing issues in CRM, updating progress, and resolving merchant issues.
• Acting as an advocate for technical queries and expertise.
• Enhancing the merchant experience by providing support for technical issues.
• Traveling to client sites to resolve complex issues.

Mandatory Qualifications:

• Ability to explain complex information clearly.
• Ability to deal with complex issues and bring it to closure with least dependency.
• Logical thinker with analytical and problem-solving skills.
• Up-to-date technical knowledge in the payment gateway domain.
• In-depth understanding of multiple products and processes.
• Good interpersonal skills and quick decision-making.
• Knowledge of frontend and server-side technologies.
• B.Tech/M.Tech degree with internship experience.

Razorpay offers:

• Opportunity to work in a full-stack financial services organization.
• Exposure to innovative payment and business banking solutions.
• A culture of equal employment opportunity.