Job Description
Lush is seeking an Assistant Manager for their Perimeter Mall location in Atlanta, Georgia. This role supports the Shop Manager in all business areas, ensuring a strong customer experience, staff experience, and operational excellence. The Assistant Manager embodies Lush's Leadership Practices, including being real, curious, leading fearlessly, adapting and evolving, growing talent, and living with purpose.
Responsibilities include:
- Collaborating with the team to exceed daily sales goals and provide an inclusive customer experience.
- Educating customers and staff on brand values and ethical initiatives.
- Increasing product knowledge and providing informed recommendations.
- Demonstrating business acumen and understanding of metrics and budgets.
- Supporting the team on the sales floor and motivating them to meet sales goals.
- Owning personal development and supporting the growth of the team.
- Ensuring the team is inspired, motivated, and connected to brand values.
- Supporting staffing, recruitment, and succession planning.
- Collaborating on plans to improve staff engagement, retention, and DEIB practices.
- Supporting the manager in maintaining shop compliance and practicing company standards.
- Supporting inventory training and managing ordering within budget.
- Maintaining a clean and visually appealing work environment.
- Ensuring proper scheduling, time and attendance recording, and staff wellbeing.
Requirements include:
- 1-3 years of managing or supervising in a retail environment.
- Excellent listening and communication skills.
- Excellent analytical, critical thinking, and troubleshooting skills.
- Excellent organization and time management skills.
- Strong customer service, supervisory, and sales skills.
- Knowledge and interest in skincare, natural beauty, and ethical business.
- Ability to work flexible hours, including holidays, evenings, and weekends.
Lush offers:
- A fun and funky store atmosphere.
- A 50% discount on all products.
- An unconventional retail structure to support entrepreneurial spirit.
- Opportunities for growth within the company.