Full Time Floor Leader - Haywood Mall

Lush is seeking a Full Time Floor Leader for their Haywood Mall location. The Floor Leader will support the Store Management Team in driving sales, providing customer experience, and ensuring operational excellence. This role involves leading and inspiring a team of sales associates, coaching them on sales techniques and product knowledge, and maintaining a visually appealing store.

Responsibilities:

• Driving sales and coaching the sales team
• Delivering a world-class customer experience
• Educating customers on Lush brand values
• Training and coaching Sales Ambassadors
• Managing cash handling and store opening/closing
• Maintaining a clean and organized store

Requirements:

• Minimum 1 year of experience in customer service and sales
• Experience in cash handling and opening/closing procedures
• Supervisory experience involving coaching, feedback, and training
• Problem-solving skills related to customer service
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs

Lush offers:

• Opportunity to work in a fast-paced team environment
• Chance to educate customers on brand values
• A role focused on ethical business practices