Fraud Support Specialist

Nubank, a large digital banking platform, is seeking a Fraud Support Specialist in Bogota, Colombia. This role involves acting as a liaison between Global Fraud and the local market, managing stakeholders, monitoring operational and investigative indicators, and managing operational crises. The specialist will also be responsible for mapping, updating, and reviewing investigative operational processes, training the team in fraud processes, and enhancing investigative strategies and tools.

Responsibilities:

• Acting as the liaison between Global Fraud and the local market
• Managing senior stakeholders within the squad, chapter, and BU
• Monitoring operational indicators and implementing action plans
• Monitoring investigative indicators and implementing action plans
• Managing investigative operational crises
• Mapping, updating, and reviewing investigative operational processes
• Being responsible for training the team in fraud processes
• Enhancing investigative strategies and tools to improve fraud detection and prevention

Requirements:

• Bachelor's degree
• Proficiency in data analysis and performance Fraud and Investigative Operations metrics
• Ability to implement innovative practices that promote positive organizational environments
• Competence in project management
• Advanced or fluent English
• Excellent communication skills, both written and verbal
• Collaborative teamwork skills
• Engagement in continuous team development and training
• Strong analytical skills and attention to detail
• Prior experience in global fraud investigations is a highly valued asset

Benefits:

• Equity at Nubank
• Health insurance
• Vacations of 15 workdays
• Nu Language - Language learning program
• Parental leaves

Nubank values diversity and inclusion, fostering a process-light environment that encourages open communication and growth. The company continues to hire for all open roles, with virtual interviewing and onboarding. New team members and current staff will work remotely for 7-8 weeks and 1 week at the office in Bogotá.