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Senior Customer Success Architect

Senior Customer Success Architect, data management, Amplitude products, East Coast.
Amplitude
Remote
United States
Undisclosed salary
Job Description

Amplitude is seeking a Senior Customer Success Architect to deliver innovative solutions to its customers. The candidate will provide guidance on data management and consultative support on customer taxonomy and tech stack. The ideal candidate thrives in a fast-paced environment and possesses a strong curiosity for how things work.

Role involves:

  • Serving as a trusted technical advisor for customers.
  • Providing strategic consultation in taxonomy design, instrumentation, and data governance.
  • Guiding customers as they integrate Amplitude into additional data flows and business processes.
  • Gathering, organizing, and reporting trends and customer insights.
  • Collaborating cross-functionally with Amplitude's Product, Engineering, Platform Support, and Customer Success Manager teams.

Requirements:

  • At least 5 years of customer-facing technical experience with enterprise accounts.
  • Competency in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
  • Execution and customer service-oriented skills.
  • Excellent verbal, written, social, presentation, and interpersonal skills.
  • Problem-solving mentality and positive attitude.
  • Prior experience working with SaaS solutions in product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or integration partners.

Role offers:

  • Flexible time off, paid holidays.
  • Stipends for wellness, commuter transit/parking, learning and development, and home office equipment.
  • Parental benefits including paid parental leave and support for fertility, adoption, and surrogacy.
  • Mental health and wellness benefits.
  • Employee Stock Purchase Program (ESPP).
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Amplitude

Amplitude is a leading digital analytics platform empowering businesses to understand and optimize their digital products. Companies gain self-service visibility into the customer journey, enabling data-driven decisions and improved product experiences. Focusing on data capture, insight discovery, and action implementation, Amplitude serves over 4,000 customers, including notable brands across diverse industries. The company is committed to diversity, equity, and inclusion, fostering a work environment valuing growth, ownership, and humility, while delivering value to customers and partners.

All Jobs at Amplitude (60)