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Senior Customer Success Architect

Senior Customer Success Architect to guide customers on data management.
Amplitude
Remote
United States
Undisclosed salary
Job Description
Amplitude is seeking a Senior Customer Success Architect to provide guidance on data management and consultative support on customer taxonomy and tech stack. The ideal candidate will be located on the east coast (EST). This role involves delivering innovative solutions to customers and maintaining clean product analytics data.Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,000 customers rely on Amplitude to gain self-service visibility into the entire customer journey.Responsibilities:
  • Serve as a trusted technical advisor for customers.
  • Provide strategic consultation in taxonomy design, instrumentation, and data governance.
  • Guide customers in integrating Amplitude into data flows and business processes.
  • Gather, organize, and report trends and customer insights.
  • Collaborate cross-functionally with Product, Engineering, Platform Support, and Customer Success Manager teams.
Requirements:
  • At least 5 years of customer-facing technical experience with enterprise accounts.
  • Competent in programming languages and concepts (e.g., SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
  • Execution and customer service-oriented skills.
  • Excellent verbal, written, social, presentation, and interpersonal skills.
  • Problem-solving mentality and positive attitude.
  • Prior experience with SaaS solutions in product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, or data warehouses/pipelines is preferred.
Benefits:
  • Excellent Medical, Dental, and Vision insurance coverages.
  • Flexible time off, paid holidays.
  • Generous stipends for wellness, commuter transit/parking, learning and development, and home office equipment.
  • Parental benefits including Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, and Back-up Child Care support.
  • Mental health and wellness benefits including access to Modern Health coaching & therapy Sessions and One Medical membership.
  • Employee Stock Purchase Program (ESPP).
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Amplitude

Amplitude is a leading digital analytics platform empowering businesses to understand and optimize their digital products. Companies gain self-service visibility into the customer journey, enabling data-driven decisions and improved product experiences. Focusing on data capture, insight discovery, and action implementation, Amplitude serves over 4,000 customers, including notable brands across diverse industries. The company is committed to diversity, equity, and inclusion, fostering a work environment valuing growth, ownership, and humility, while delivering value to customers and partners.

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