Solutions Consultant I at PagerDuty

PagerDuty is seeking a Solutions Consultant I to join their EMEA team, specifically in Lisbon. This role is positioned as a crucial link between pre-sales, sales, and customer experience/customer success sectors. The consultant will collaborate with sales leadership to propel the company's growth in the region.

The primary responsibility involves leveraging technical expertise to understand customer needs and demonstrate how PagerDuty's solutions can positively impact their digital operations. This includes conducting technical discovery, addressing RFP and security questionnaire inquiries, and aiding customers in designing seamless integrations with their existing tech.

The candidate should possess strong communication skills to articulate complex ideas to both technical and business audiences. They should also have experience selling SaaS solutions and be adept at multitasking, working independently, and collaborating within a cross-functional team.

Responsibilities:

• Serve as a partner to the sales and product teams, as well as to customers.
• Demonstrate knowledge of IT monitoring tools and IT Operations.
• Run the technical discovery process.
• Help customers design integrations.
• Communicate complex technical concepts clearly to partners.

Requirements:

• 3-5 years of pre-sales experience.
• Bachelor's degree or higher, preferably in a technical field.
• Ability to do basic scripting (Java, PHP, Ruby, Perl) and fundamental knowledge of Linux.
• Experience selling SaaS.
• Strong communication skills.
• Ability to travel to customer sites as necessary.

PagerDuty offers:

• Flexible work arrangements.
• Competitive salary.
• Comprehensive benefits package from day one.
• Company equity.
• Employee Stock Purchase Program.
• Retirement or pension plan.
• Generous paid vacation time.