Customer Support Specialist

Job Description

Pulley is seeking a Customer Support Specialist to handle financial and equity-related inquiries, providing exceptional customer experiences. The ideal candidate will possess technical aptitude and strong communication skills, simplifying complex cap table and equity concepts for founders and startup teams. This role is within a remote-first, high-growth environment.Pulley's mission is to make it easier for anyone to start a company. They believe that more startups should exist and that founder-led companies are more successful in the long term. With Pulley’s cap table management tools, companies can better understand and optimize their equity for the long term.Responsibilities:

• Effectively and efficiently resolve customer inquiries via email, phone, and chat
• Create well-articulated, personalized responses for a variety of customer requests
• Triage incoming requests and spot trends in customer issues to share with the rest of the team
• Identify, reproduce, and report bugs for the engineering and product team
• Understand and respond to support metrics and drives for improvement
• Document and create assets to support the customer’s understanding of the product

Qualifications:

• 2+ years of experience working in customer support
• Feel confident working with tickets that deal with financial issues, equity, and cap table management systems, or other problems of a fairly technical nature
• Ability to communicate technical issues in a simple, user-friendly manner
• Passionate about delivering a positive customer experience
• Empathy and tact when working with customer issues under pressure

Benefits:

• Competitive salary and equity
• Medical, Dental, and Vision insurance
• Unlimited PTO + Winter holiday break
• Parental leave
• Generous stipends for WFH, learning, wellness, and AI tools
• 401(k) match (US) / Pension match (Canada)