Product Learning Experience Designer

Job Description

Recorded Future, the world’s most advanced intelligence company, is seeking a Product Learning Experience Designer to shape customer education. The Product Learning Experience Designer will support the design and delivery of scalable, self-serve learning experiences that drive product adoption, customer engagement, and value realization across the user journey. This role involves translating feature releases, workflows, and technical updates into compelling training content, with visibility across Product, Client Enablement, and Documentation teams.What this role involves:

• Building and delivering high-impact customer-facing eLearning programs aligned to product releases and feature workflows
• Designing modular learning paths and interactive course content that support self-service product adoption
• Translating complex technical updates into engaging, user-relevant training content
• Governing content lifecycle—ensuring accuracy, consistency, and discoverability
• Partnering with Product, Client Enablement, and Documentation teams to align training with customer needs
• Creating interactive learning moments (e.g., gamified challenges) to drive engagement and retention
• Measuring training effectiveness and continuously optimizing based on adoption and learner feedback
• Contributing to alignment with industry frameworks where relevant (e.g., NICE)

Requirements:

• 5+ years of experience designing customer-facing learning programs in a SaaS or technical product environment
• Strong portfolio of both short- and long-form eLearning content, focused on product onboarding and feature enablement
• Proficiency with tools like Articulate Rise, Storyline, and LMS platforms; experience with LMS administration is a plus
• Experience with video, audio, or motion graphics to enhance content
• Ability to simplify and communicate complex technical concepts clearly and effectively
• Instructional design certification (completed or in progress) is a plus
• Strong cross-functional collaboration skills, especially with Product, Enablement, and Documentation teams
• Familiarity with cybersecurity or a similarly technical, fast-paced industry is a strong plus

What this role offers: