Client Platforms Engineer

Job Description

DV Trading is seeking a Client Platforms Engineer to join their IT support team in London. The ideal candidate will be responsible for providing technical support and assistance to end-users, ensuring the smooth functioning of IT services, resolving technical issues promptly, and delivering top-notch customer service.

Responsibilities:

• Acting as the first point of contact for IT issues and requests.
• Identifying and diagnosing hardware, software, and application problems.
• Following established procedures for incident management.
• Handling service requests such as password resets and software installations.
• Maintaining accurate records of all service desk interactions.
• Assisting in managing IT assets.
• Participating in ongoing training and development.
• Providing exceptional customer service.
• Communicating effectively with stakeholders.
• Collaborating with other IT teams.

Requirements:

• 2+ years of experience as a Service Desk Engineer or similar role.
• Solid knowledge of IT fundamentals.
• Familiarity with service desk ticketing systems.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure.
• Willingness to work on-call rotation.
• Ability to work in our London office 5 days a week.

The role offers:

• Opportunity to work in a dynamic IT support team.
• Chance to enhance technical skills and stay updated with emerging technologies.