Senior Customer Success Manager

Job Description

Tenable is seeking a Senior Customer Success Manager to act as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction. This role involves managing complex accounts, proactively addressing adoption challenges, and delivering measurable business outcomes. The Senior CSM will leverage advanced knowledge of Tenable’s product suite to develop tailored strategies that align customer goals with organizational solutions.Role involves:

• Leading the onboarding process for high-value accounts.
• Building and maintaining strategic relationships with senior stakeholders.
• Executing renewal and expansion strategies using the MEDDPICC sales methodology.
• Monitoring customer health metrics to identify risks and implement adoption strategies.
• Advocating for customers internally and collaborating with cross-functional teams.
• Mentoring Associate and Customer Success Managers.
• Refining customer success frameworks and processes.

Requirements:

• BA/BS degree or equivalent work experience.
• 8+ years in customer-facing roles, including 5+ years in account management or sales.
• Proven expertise in managing high-value SaaS or subscription-based accounts.
• Strong relationship management skills.
• Deep understanding of Customer Success best practices.
• Exceptional communication, problem-solving, and time-management skills.
• Proficiency in tools such as Salesforce.com and Google Suite.
• Ability to manage multiple accounts and priorities.
• Experience mentoring or coaching team members.
• Willingness to travel occasionally.

Tenable offers:

• Opportunity to work with a leading cybersecurity company.
• A culture of belonging, respect, and excellence.
• Partnership with talented and passionate people.
• Support and resources to do work that matters.