Clash
of Jobs
Browse All Jobs
Job Description
Linx is seeking a Junior Customer Success Analyst to join its Food team. This role focuses on ensuring clients maximize the value of Linx's products and services, fostering satisfaction and loyalty. The ideal candidate will proactively anticipate client needs and guide them to success.
Responsibilities include:
- Managing diverse client expectations.
- Maintaining personalized communication.
- Aligning with product, support, and implementation teams.
- Handling critical situations with empathy.
- Measuring success through metrics like Churn and SLA.
- Collaborating with sales, implementation, product, and support teams.
- Identifying improvement and expansion opportunities.
- Strengthening client relationships.
- Gathering client feedback.
- Accompanying the customer journey.
Requirements:
- Problem-solving skills.
- Teamwork and knowledge sharing.
- Prioritization and attention to detail.
- Calmness in difficult situations.
- Clear communication skills.
- Flexibility to adapt to changes.
- Acting as a bridge between clients and internal teams.
- Experience with success metrics and data analysis (preferred).
- Experience in a collaborative environment (preferred).
- Experience with Upsell, Cross-sell, and opportunity detection (preferred).
Linx offers:
- Hybrid work model
- Vale Alimentação & Vale Refeição
- Birthday Day-off
- Study and free courses grants
- Profit Sharing
- Baby benefits
- Pet Club
- Marriage Gift
- Health and dental care
- Life insurance
- Employee support program
- Financial health plan
- Discounts in establishments
- Digital hospital available 24/7
- Gympass partnership
Linx
Linx is a leading software company in Latin America, holding a significant market share in the Brazilian retail sector. The company develops comprehensive solutions encompassing management, payments, connectivity, and shopping experience. With a strong presence in Brazil, Linx also serves stores and e-commerce businesses across thirteen countries. The company focuses on technological advancement and customer satisfaction to promote growth in the retail market.
All Jobs at Linx (65)