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Job Description
Linx is seeking a Junior Support Analyst to join their Client Relationship team. The company dominates a significant portion of the Brazilian retail market and offers employees flexibility and autonomy to take on large projects. Linx values its employees and fosters a collaborative environment where technology and people come together to serve the client.
Role involves:
- Providing level 1 and 2 support to clients.
- Mapping operational and systemic problems and resolving their root causes.
- Promoting teamwork and providing/receiving feedback.
- Acting as an interface between different areas, mitigating communication problems.
- Assisting in defining scope, roadmaps, sprints, and prioritizations.
- Ensuring client needs are met and/or directed to the appropriate teams.
Requirements:
- Strong communication skills.
- Experience with internal or external customer service.
- Interest in pursuing a career in Technology.
- Availability to work from Monday to Friday in the afternoon or evening.
- Experience with SaaS platforms or retail software (preferred).
- Experience with Postman and databases or programming (preferred).
Role offers:
- Vale Alimentação (Food Voucher)
- Vale Refeição (Meal Voucher)
- Day Off birthday
- Bolsa de estudos e cursos livres (Scholarships and free courses)
- Participação de lucros e resultados (Profit sharing)
- Assistência médica (Health insurance)
- Assistência odontológica (Dental insurance)
- Seguro de vida (Life insurance)
- Gympass partnership
Linx
Linx is a leading software company in Latin America, holding a significant market share in the Brazilian retail sector. The company develops comprehensive solutions encompassing management, payments, connectivity, and shopping experience. With a strong presence in Brazil, Linx also serves stores and e-commerce businesses across thirteen countries. The company focuses on technological advancement and customer satisfaction to promote growth in the retail market.
All Jobs at Linx (65)