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Analista de Suporte Júnior

Junior Support Analyst providing technical assistance to clients.
Linx
On-Site
Brazil
Undisclosed salary
Job Description
Linx is seeking a Junior Support Analyst to join their Operations team. This role involves providing technical support to clients via chat, ensuring a positive experience with the system. The analyst will diagnose and resolve technical issues, configure functionalities, and escalate complex cases to level 2 support.

Role involves:
  • Providing real-time support to restaurants via chat.
  • Practicing active listening and empathy.
  • Answering client questions about system usage.
  • Identifying and resolving system issues.
  • Opening cases for level 2 support when necessary.

Requirements:
  • Previous experience in technical support or customer service.
  • Familiarity with Help Desk tools (desirable).
  • Knowledge of remote access software (desirable).
  • Basic IT knowledge, including networks, operating systems, and information security (desirable).

Linx offers:
  • Onsite work schedule.
  • Vale Alimentação and Vale Refeição.
  • Birthday Day Off.
  • Tuition assistance and free courses.
  • Profit and results sharing.
  • Bebê #soulinx a Bordo program.
  • Meu Pet Club.
  • Férias & Co travel benefit.
  • Wedding gift.
  • Medical and dental assistance.
  • Life insurance.
  • Acolhe 360 support program.
  • Leve financial health plan partnership.
  • Allya discounts.
  • Vitta Prime Care digital hospital.
  • Gympass partnership.
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Linx

Linx is a leading software company in Latin America, holding a significant market share in the Brazilian retail sector. The company develops comprehensive solutions encompassing management, payments, connectivity, and shopping experience. With a strong presence in Brazil, Linx also serves stores and e-commerce businesses across thirteen countries. The company focuses on technological advancement and customer satisfaction to promote growth in the retail market.

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