Analista de Suporte Júnior - Bebedouro

Job Description

Linx, in partnership with Stone, is seeking a Junior Support Analyst to join their team in Bebedouro, São Paulo. The company is a leading software house in Latin America, holding a significant market share in the Brazilian retail sector and expanding its reach to thirteen countries. Linx aims for excellence in customer service, building trust through transparent communication and simple solutions.

The Role Involves:

• Improving through Linx's training and information exchange.
• Opening and handling support tickets for ERP solutions.
• Attending clients via chat, phone, email, or other tools.
• Identifying client needs and analyzing solutions.
• Applying corrections and monitoring client tests.
• Remote access to clients when necessary.

Requirements:

• Ability to interact with the public and solve problems.
• Agility in handling multiple tasks.
• Experience in customer relationship activities (preferred).
• Experience/skill in IT (preferred).

Linx Offers:

• Meal vouchers.
• Birthday day off.
• Tuition assistance and free courses.
• Profit sharing.
• Benefits for parents.
• Medical and dental assistance.
• Life insurance.
• Employee support program.
• Financial health plan.
• Discounts at establishments.
• Digital hospital partnership.
• Gym membership partnership.
• Pet care plans.
• Travel benefits.