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Analista de Suporte Júnior (Montenegro)

Junior Support Analyst at Linx in Montenegro, Brazil.
Linx
On-Site
Brazil
Undisclosed salary
Job Description
Linx, in collaboration with Stone, is seeking a Junior Support Analyst to join their team in Montenegro, Brazil. This individual will play a crucial role in supporting the company's software solutions for automotive dealerships, working with major brands like Toyota, Hyundai, and Honda. Linx is the largest software house in Latin America, holding 46% of the Brazilian retail market share.

Role involves:
  • Continuously improving knowledge through Linx's training programs.
  • Managing support tickets for ERP solutions, documenting actions for incident resolution.
  • Assisting clients via chat, phone, email, and other channels, identifying needs, and applying solutions.
  • Implementing fixes, monitoring client tests to ensure satisfaction, and providing remote support when necessary.

Requirements:
  • Genuine interest in learning about technology.
  • Desire to provide support and create positive client experiences.
  • Ability to act quickly while maintaining work quality.
  • Capacity to understand client needs and find the best approach.
  • A team-oriented mindset focused on overcoming obstacles and achieving results.
  • Availability to work on-site in Montenegro during business hours.
  • Technical degree in IT or related fields (preferred).
  • Experience with customer service (preferred).

Role offers:
  • Meal allowance.
  • Birthday day off.
  • Tuition assistance and free courses.
  • Profit sharing.
  • Benefits for parents.
  • Medical and dental assistance.
  • Life insurance.
  • Financial health plan.
  • Discounts at establishments across Brazil.
  • Partnerships with digital hospitals and gym networks.
  • Pet care plans.
  • Travel benefits.
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Linx

Linx is a leading software company in Latin America, holding a significant market share in the Brazilian retail sector. The company develops comprehensive solutions encompassing management, payments, connectivity, and shopping experience. With a strong presence in Brazil, Linx also serves stores and e-commerce businesses across thirteen countries. The company focuses on technological advancement and customer satisfaction to promote growth in the retail market.

All Jobs at Linx (65)