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Job Description
Linx, in collaboration with Stone, is seeking a Junior Support Analyst to join their team in Porto Alegre/RS. This role involves providing excellent customer service and building trust with clients through transparent communication and simple solutions. The analyst will continuously improve their knowledge through company-provided training, handle support tickets for ERP solutions, and assist clients via various channels, ensuring their issues are resolved effectively.
Responsibilities:
- Continuously improve knowledge through training.
- Handle support tickets for ERP solutions.
- Assist clients via chat, phone, and email.
- Apply corrections and ensure client satisfaction through testing.
Requirements:
- Experience in customer relationship.
- Knowledge of Windows and networks.
- Strong communication skills and ability to handle multiple tasks.
- Teamwork skills.
- SQL Database knowledge (desirable).
- Technical degree in IT or related fields (desirable).
Benefits:
- Vale Alimentação (Food Voucher).
- Vale Refeição (Meal Voucher).
- Birthday Day Off.
- Tuition assistance and free courses.
- Profit Sharing.
- Bebê #soulinx a Bordo (benefits for parents).
- Medical assistance.
- Dental assistance.
- Life insurance.
- Acolhe 360 support program.
- Financial health plan.
- Discounts at various establishments.
- Digital Hospital partnership.
- Gympass partnership.
- Pet Club plans.
- Travel benefits.
Linx
Linx is a leading software company in Latin America, holding a significant market share in the Brazilian retail sector. The company develops comprehensive solutions encompassing management, payments, connectivity, and shopping experience. With a strong presence in Brazil, Linx also serves stores and e-commerce businesses across thirteen countries. The company focuses on technological advancement and customer satisfaction to promote growth in the retail market.
All Jobs at Linx (65)