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Analista de Suporte Júnior (Vaga afirmativa PCD)

Junior Support Analyst providing technical assistance via chat.
Linx
On-Site
Brazil
Undisclosed salary
Job Description

Linx is seeking a Junior Support Analyst to join their Operations team. This role involves providing technical support to clients via chat, ensuring a positive experience with the system. The analyst will diagnose and resolve technical issues, configure functionalities, and escalate complex cases to the next support level.

Responsibilities:

  • Provide real-time support to restaurants via chat.
  • Practice active listening and empathy.
  • Answer client questions about system usage.
  • Identify and resolve technical problems.
  • Escalate complex issues to level 2 support.

Requirements:

  • Previous experience in technical support or customer service.
  • Familiarity with Help Desk tools (desirable).
  • Knowledge of remote access software (desirable).
  • Basic IT knowledge (desirable).

Benefits:

  • Onsite work schedule.
  • Vale Alimentação & Vale Refeição.
  • Day Off de aniversário.
  • Bolsa de estudos e cursos livres.
  • Participação de lucros e resultados.
  • Bebê #soulinx a Bordo.
  • Meu Pet Club.
  • Férias & Co.
  • Presente de casamento.
  • Assistência médica & odontológica.
  • Seguro de vida.
  • Acolhe 360.
  • Parceria com a Leve.
  • Parceria com a Allya.
  • Vitta Prime Care.
  • Parceria com redes de academia pela Gympass.
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Linx

Linx is a leading software company in Latin America, holding a significant market share in the Brazilian retail sector. The company develops comprehensive solutions encompassing management, payments, connectivity, and shopping experience. With a strong presence in Brazil, Linx also serves stores and e-commerce businesses across thirteen countries. The company focuses on technological advancement and customer satisfaction to promote growth in the retail market.

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