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Job Description
Linx, in partnership with Stone, is seeking a Junior Support Analyst to join their Customer Relations team in Garça, Brazil. This role offers the opportunity to enhance communication skills and gain knowledge in financial, fiscal, and technical aspects of the retail sector. The analyst will provide support via phone, chat, and email to clients across the country, diagnose application-related issues, create solutions, manage tickets using Sales Force, and utilize database tools for problem resolution.
Responsibilities include:
- Providing customer service via phone, chat, and email.
- Diagnosing application-related problems and offering solutions.
- Creating and managing tickets using Sales Force.
- Using database tools to resolve issues.
Requirements:
- Currently pursuing or have completed higher education.
- Experience in customer relations, providing support solutions.
- Strong verbal communication skills.
- Ability to work in a team.
- Proactive and persistent in facing challenges.
- Experience with IT (preferred).
Linx offers:
- Vale Alimentação (Food Voucher).
- Vale Refeição (Meal Voucher).
- Day Off on your birthday.
- Bolsa de estudos e cursos livres (Scholarships and free courses).
- Participação de lucros e resultados (Profit sharing).
- Assistência médica (Health insurance).
- Assistência odontológica (Dental insurance).
- Seguro de vida (Life insurance).
- Gympass partnership.
Linx
Linx is a leading software company in Latin America, holding a significant market share in the Brazilian retail sector. The company develops comprehensive solutions encompassing management, payments, connectivity, and shopping experience. With a strong presence in Brazil, Linx also serves stores and e-commerce businesses across thirteen countries. The company focuses on technological advancement and customer satisfaction to promote growth in the retail market.
All Jobs at Linx (65)