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Líder de Suporte

Leading support team, ensuring excellent customer service in food segment.
Linx
Hybrid
On-Site
Brazil
Undisclosed salary
Job Description

Linx is seeking a passionate and experienced Líder de Suporte to join their Food team. This role is based in Bauru, São Paulo, Brazil, and offers the opportunity to lead a team focused on providing exceptional support to clients in the food service industry. The ideal candidate will have a strong background in customer service, analytical skills, and experience with team leadership.

The Líder de Suporte will be responsible for ensuring efficient problem resolution, monitoring operational indicators, and developing the support team. They will work closely with other leaders and areas of the company to optimize the efficiency of the support function and contribute to the overall operational strategy.

Role Involves:

  • Guaranteeing efficient resolution of post-sales issues.
  • Leading and coordinating the daily activities of the analyst team.
  • Analyzing operational indicators to identify deviations and propose improvements.
  • Proactively anticipating potential problems and developing strategies to prevent service interruptions.
  • Working in partnership with other leaders and areas of the company.
  • Developing and improving operational procedures and processes.
  • Developing the team through feedback, individual monitoring, and development plans.
  • Contributing to the operational strategy of the area.

Requirements:

  • Experience with customer service or operations.
  • Analytical skills: ability to read dashboards, KPIs, graphs, and numbers.
  • Knowledge of BI, Microsoft Office Suite, and internet.
  • Experience in the technology or food service segment (preferred).
  • Previous knowledge of the Linx ecosystem or management systems (PDV, ERP) (preferred).
  • Previous experience in leading support teams (preferred).

What Linx Offers:

  • Hybrid work schedule.
  • Vale Alimentação and Vale Refeição.
  • Birthday Day Off.
  • Tuition assistance and free courses.
  • Profit sharing and results.
  • Bebê #soulinx a Bordo program.
  • Meu Pet Club.
  • Férias & Co travel benefit.
  • Wedding gift.
  • Medical assistance.
  • Dental assistance.
  • Life insurance.
  • Acolhe 360 support program.
  • Parceria com a Leve financial health plan.
  • Parceria com a Allya discounts.
  • Vitta Prime Care digital hospital.
  • Gympass partnership.
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Linx

Linx is a leading software company in Latin America, holding a significant market share in the Brazilian retail sector. The company develops comprehensive solutions encompassing management, payments, connectivity, and shopping experience. With a strong presence in Brazil, Linx also serves stores and e-commerce businesses across thirteen countries. The company focuses on technological advancement and customer satisfaction to promote growth in the retail market.

All Jobs at Linx (65)