IT Analyst

Job Description

Capco is seeking an IT Analyst to join their Global IT team in Orlando. The IT Analyst will report to the local regional IT Manager and work alongside a Senior IT Analyst, providing first- and second-line IT support to Capco employees. The ideal candidate will have previous IT support experience and a strong desire to learn.

The role requires excellent communication and customer service skills, with the ability to resolve queries face-to-face, over the phone, and via email. Flexibility with working occasional evenings and weekends may be required.

What this role involves:

• Providing first- and second-line IT support
• Responding to service desk requests via ServiceNow
• Maintaining Windows and Apple laptops
• Installing and troubleshooting software and hardware
• Managing the Capco workstation inventory
• Assisting with the new joiner process for IT

What you'll bring with you:

• Professional and well-presented demeanor
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Excellent people and social skills
• Good understanding of Windows and Apple client operating systems

What Capco offers:

• Opportunity to work for a leading financial services consultancy
• A young and growing firm with an entrepreneurial spirit
• A creative, collaborative, diverse, and inclusive culture
• Competitive benefits, including medical, dental, and vision insurance, a 401(k) plan, and tuition reimbursement