Job Description
april is seeking a Tax Services Manager to lead a remote team of tax professionals. This role involves overseeing daily tax practice operations, driving team performance, and building a supportive team culture. The Tax Services Manager will also act as the voice of the customer, collaborating cross-functionally to improve products and services.
Responsibilities:
- Lead a remote team of tax experts.
- Oversee daily tax practice operations.
- Drive team performance to meet KPI targets.
- Build a productive and supportive team culture.
- Develop systems and workflows for consistency and efficiency.
- Act as the voice of the customer.
- Collaborate cross-functionally to improve products and services.
Requirements:
- 3+ years managing teams of tax professionals.
- 5+ years of tax preparation experience with active EA or CPA credential and a valid PTIN.
- Strong knowledge of tax compliance rules.
- Proven ability to lead high-performing teams.
- Experience using professional tax software.
- Strong technical aptitude.
- Willingness to work outside standard business hours during peak season.
- Experience working in a virtual environment with tax clients.
- Passionate about improving the customer and tax expert experience.
- A self-starter mindset.
april offers:
- A leadership role in a fast-paced, high-growth startup.
- An agile, collaborative team environment.
- The opportunity to shape the experience they deliver.