Part Time Response Services Coordinator (PRN)

Job Description

NeuroFlow is seeking a Part Time Response Services Coordinator to provide direct outreach and support to individuals using innovative technology. The coordinator will play a key role in delivering response services and improving the program. NeuroFlow partners with healthcare leaders to drive better outcomes and make behavioral health risk more predictable.

Responsibilities:

• Make outreaches via phone, email, and text messaging to patients who need mental health support.
• Use empathy and active listening to establish rapport and provide brief support to at-risk individuals.
• Utilize the Columbia Suicide screening tool and safety planning to assess risk levels.
• Maintain a database of available referrals and resources.
• Assist with developing NeuroFlow digital health content.
• Maintain timely documentation of all patient communication and services provided.
• Coordinate with NeuroFlow staff, customers, and emergency services as needed.
• Collaborate with customers and teletherapy partners regarding follow up and referral status of patients.
• Competently utilize the NeuroFlow platform to communicate with patients, track their progress and maintain proper documentation.
• Assist with tracking data and outcomes to improve the quality of our response services.
• Assist with program accreditation achievement and maintenance of program standards.
• Participate in monthly supervision with Clinical Program Manager

Requirements:

• Bachelor’s degree in psychology, nursing, social work, or related field
• 2+ years of behavioral health experience
• Flexibility and adaptability to a growing program
• Professional and organized communication skills
• Ability to build rapport and provide virtual support
• Passion for using technology to improve access to behavioral health services
• Current MSW and counseling students are encouraged to apply

What NeuroFlow Offers:

• Remote work opportunity
• Opportunity to work in a fast-paced, independent environment
• Opportunity to make a meaningful impact on closing the divide between mental and physical health