Senior Customer Success Manager

Job Description

Leapwork, a global AI-powered visual test automation platform, is seeking a Senior Customer Success Manager. This role involves owning and growing valuable customer accounts, partnering with executive stakeholders to drive adoption, and ensuring long-term success.Responsibilities:

• Orchestrating the onboarding process and aligning stakeholders.
• Collaborating with internal teams to ensure smooth platform setup and training.
• Defining success metrics and automation objectives.
• Building and executing adoption roadmaps tied to measurable business outcomes.
• Monitoring usage data and identifying risks and growth opportunities.
• Demonstrating ROI through reporting and business reviews.
• Managing the full renewal process and identifying expansion opportunities.
• Conducting Executive Business Reviews.
• Acting as the customer’s internal champion and leading cross-functional efforts.
• Collaborating with Marketing to develop customer stories.

Requirements:

• 5+ years of experience in Customer Success or Strategic Account Management.
• Experience managing large enterprise SaaS customers.
• BA/BS degree in CS or a related field.
• Exceptional communication and presentation skills.
• Proficiency with CRM and CS tools.
• Ability to create structure in ambiguous situations.
• Ability to travel occasionally.

Leapwork Offers:

• A chance to join a fast-paced international environment.
• Opportunities for growth and challenge.
• A collaborative and fun work environment.