Senior Technical Support Engineer, Connect

Job Description

Mirakl is seeking a Senior Technical Support Engineer to join their Connect team in Boston. This role involves providing world-class technical support to Mirakl's clients and partners, collaborating with developers and product managers, and shaping the future of the product. The ideal candidate will be a technical expert with a passion for solving complex problems and delivering exceptional customer experiences.Mirakl offers an environment where technical talent is celebrated, and contributions directly influence the company's success. This role is based in Boston and serves a global, diverse clientele.What this role involves:

• Mastering the Mirakl Connect platform
• Owning client relationships and acting as the first point of contact
• Driving continuous improvement of processes and AI-based tools
• Solving complex technical issues using advanced tools
• Proactive monitoring of systems and improving alerting
• Streamlining collaboration with developers and other teams

Requirements:

• 5+ years of technical support experience in a SaaS, technical, or e-commerce environment
• Strong proficiency with SQL, APIs, SMTP, and SaaS solutions
• Analytical excellence in diagnosing and resolving technical challenges
• Autonomy and agility in a fast-paced environment
• Problem-solving mindset with a commitment to continuous improvement
• Team player with excellent collaboration skills
• Stress management skills for handling critical issues

What Mirakl offers:

• Opportunity to work with cutting-edge technology
• Global impact on a diverse clientele
• Continuous growth and learning opportunities