Customer Care Specialist

Job Description

Grammarly is seeking a Customer Care Specialist to join their Customer Care team in Kyiv. This role focuses on transforming customer experience through innovative customer care, enhancing product offerings, and retaining a revenue-generating customer base. The position operates on a dynamic hybrid working model, requiring occasional in-person meetings during team collaboration weeks to foster trust and innovation.Role involves:

• Providing timely and personalized assistance to customers.
• Handling non-technical inquiries about accounts, subscriptions, and product offerings via email.
• Delivering positive customer assistance experiences.
• Collaborating on tasks to improve operational efficiency.

Requirements:

• A passion for providing outstanding customer service.
• Advanced proficiency in written and spoken English.
• Strong critical thinking and problem-solving abilities.
• Clear and empathetic communication skills.
• Exceptional reading comprehension and attention to detail.
• Ability to learn quickly and navigate complex information.
• Previous experience providing help or service to clients.
• Prior experience working with various software (macOS, Browser, Slack, etc.).

Role offers:

• Professional growth opportunities.
• A connected team environment.
• Increased bonus for specific work hours.