Senior Account Manager

Job Description

Critical Mass is seeking a Senior Account Manager to lead a globally recognized brand's website and digital marketing program. The Senior Account Manager will focus on data-driven website optimization, UX/UI improvements, and integrated analytics initiatives. He/She will work closely with cross-disciplinary teams to deliver measurable business impact, while fostering a collaborative, authentic, and fun work culture.Role involves:

• Owning and nurturing client relationships.
• Leading short-term enhancements and long-term digital initiatives.
• Coordinating and communicating with clients.
• Guiding cross-functional project teams.
• Driving the development and execution of scopes of work.
• Translating technical and creative concepts into client-friendly language.
• Partnering with analytics teams.
• Staying ahead of client and project needs.
• Playing an active role in client meetings and agency discussions.

Requirements:

• 5–7 years of client services/account management experience in a digital marketing agency.
• Proven experience leading projects from start to finish.
• Demonstrated ability to build strong relationships with clients and teams.
• Strong understanding of frontend web development and UX/UI design.
• Familiarity with digital tools such as JIRA, Figma, Smartsheet, and the Adobe Suite.
• Strong financial acumen, including experience with budget management and resource planning.
• Experience collaborating with analytics teams.
• A proactive, curious mindset.
• Excellent communication skills.
• An organized, reliable, and personable approach.

What Critical Mass offers:

• Global maternity and parental leave.
• Competitive benefits packages.
• Vacation, compassionate leave, sick days, and flex days.
• Access to online services for families and new parents.
• Diversity and Inclusion Board with 12 affinity groups.
• Internal learning and development programs.
• Enterprise-wide employee discounts.