IT Support Administrator II

Job Description

Affirm is seeking an IT Support Admin to support its technology infrastructure. The role involves troubleshooting and problem-solving, with a focus on compliance and documentation. The IT Support Admin will be the main point of contact for San Francisco IT, prioritizing customer satisfaction.

• Offering in-office support for the San Francisco team.
• Developing and managing new systems.
• Identifying and mitigating security threats.
• Ensuring adherence to IT compliance.
• Maintaining enterprise systems and managing IT assets.

Requirements:

• Proficiency in macOS administration and technical support.
• Understanding of audiovisual systems.
• Ability to diagnose and resolve technical issues independently.
• Experience managing and prioritizing within ticketing systems.
• Adaptability in working across diverse technological environments.
• Experience in provisioning and deprovisioning of machines and user accounts.
• Experience managing enterprise-level security protocols.
• Knowledge of mobile device management technologies.
• Self-motivation for continuous learning.

Affirm offers:

• Health care coverage (100% subsidized).
• Flexible Spending Wallets.
• Competitive vacation and holiday schedules.
• Employee stock purchase plan.