Client Experience Project & Executive Operations Lead

Job Description

Power Digital is seeking a highly organized and proactive Executive Assistant & Project Manager to support the leadership of their Client Experience (CX) team. This dual-role position is critical to optimizing internal workflows that drive client satisfaction, increase retention, and enable cross-sell/upsell opportunities across their portfolio of digital marketing services. The ideal candidate thrives in a fast-paced environment, excels in stakeholder coordination, and brings a balance of detail orientation and strategic insight to help the leadership team operate at peak efficiency.Role involves:

• Managing calendars and prepping for meetings
• Coordinating internal projects related to client retention
• Tracking and supporting execution of client retention efforts
• Streamlining team rituals and maintaining documentation

Requirements:

• 3+ years in an executive assistant, project manager, or operational support role (agency experience preferred)
• Proven success in managing complex projects with multiple stakeholders
• Excellent written and verbal communication skills
• High proficiency in project management and productivity tools (e.g., Google Workspace, Slack, Asana)
• Detail-oriented, proactive, and solution-focused
• Strong understanding of client lifecycle and digital marketing agency dynamics is a plus

Role offers:

• Opportunity to work remotely
• Chance to support a leading growth marketing firm
• Exposure to a dynamic team of consultative marketers, creatives, analysts, and technologists