Client Experience Project & Executive Operations Lead

Job Description

Power Digital is seeking a highly organized and proactive Executive Assistant & Project Manager to support the leadership of their Client Experience (CX) team. This role is critical to optimizing internal workflows that drive client satisfaction, increase retention, and enable cross-sell/upsell opportunities. The ideal candidate thrives in a fast-paced environment and excels in stakeholder coordination.She/he will be responsible for:

• Serving as a strategic right hand to CX leadership
• Owning end-to-end internal project coordination
• Tracking and supporting execution of client retention efforts
• Streamlining team rituals and maintaining centralized documentation

Requirements:

• 3+ years in an executive assistant, project manager, or operational support role (agency experience preferred)
• Proven success in managing complex projects with multiple stakeholders
• Excellent written and verbal communication skills
• High proficiency in project management and productivity tools (e.g., Google Workspace, Slack, Asana)
• Detail-oriented, proactive, and solution-focused
• Strong understanding of client lifecycle and digital marketing agency dynamics is a plus

Power Digital offers:

• Opportunity to work remotely
• A dynamic team environment
• A chance to make an impact on client retention and growth