Client Experience Project & Executive Operations Lead

Job Description

Power Digital is seeking a highly organized and proactive Executive Assistant & Project Manager to support the leadership of their Client Experience (CX) team. This role is critical to optimizing internal workflows that drive client satisfaction, increase retention, and enable cross-sell/upsell opportunities. The ideal candidate thrives in a fast-paced environment and excels in stakeholder coordination.Role involves:

• Managing calendars and prepping materials for meetings.
• Tracking project progress and surfacing client retention and upsell opportunities.
• Updating task boards and documenting action items.
• Coordinating with cross-functional teams.
• Streamlining team rituals and maintaining centralized documentation.

Requirements:

• 3+ years in an executive assistant, project manager, or operational support role (agency experience preferred).
• Proven success in managing complex projects with multiple stakeholders.
• Excellent written and verbal communication skills.
• High proficiency in project management and productivity tools (e.g., Google Workspace, Slack, Asana).
• Detail-oriented, proactive, and solution-focused.
• Strong understanding of client lifecycle and digital marketing agency dynamics is a plus.
• Proficiency in spoken and written English at an advanced level

Role offers:

• Opportunity to work remotely.
• Chance to support client retention and growth.
• Involvement in strategic planning and operational support.