Area Collections Manager

Job Description

PhonePe Group is seeking an Area Collections Manager to join their team in Mumbai. PhonePe is India’s leading digital payments company. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.This role involves:

• Managing the portfolio by strategizing and driving collections for the assigned region.
• Driving the compliance to collection processes in the assigned region.
• Controlling the roll rates and recovery of overdue from the delinquent pool & controlling bucket wise delinquencies.
• Driving Higher resolution rates across buckets.
• Reviewing collections KPI to deliver superior client experience.
• Developing and executing collection strategies consistent with the nature of exposure and gravity of delays in payment.
• Identifying, developing and continuously improving collections process to ensure overall efficiency.
• Developing an in-depth understanding collections SOP and drive implementation.
• Being accountable for designing and implementing Compliance & Controls for collections unit in line with regulatory guidelines.
• Daily monitoring and regular reviews of delinquent portfolio to make location level strategy for smooth operations.

Requirements for this position include:

• Must be MBA/Graduate and above.
• At least 5 years of experience in collections.
• Experience in New age NBFCs or Banks or Fintech is mandatory.
• Decision-making skills.
• Ability to work under pressure.
• Effective communication skills.

PhonePe offers:

• Medical Insurance
• Critical Illness Insurance
• Accidental Insurance
• Life Insurance
• Employee Assistance Program
• Parental Support
• Retirement Benefits
• Higher Education Assistance