Operations Manager

Job Description

Butternut Box is seeking an inspirational Operations Manager to be a foundational part of their launch in Italy, based in Milan. This role involves setting up and managing their third-party fulfillment operation, while upholding the company's core values.Responsibilities:

• Taking full ownership of Butternut’s operational performance in Italy.
• Working closely with the Marketing and Sales teams.
• Setting up and managing the day-to-day operations of our third-party fulfilment partner.
• Overseeing the handoff and performance management of our “last-mile delivery”.
• Implementing and optimising key KPIs including On Time In Full (OTIF).
• Collaborating closely with the 3PL site management team.
• Managing volume forecasts for box packing and courier collections, and ensure accurate stock levels at the fulfilment partner.
• Coordinating logistics around inbound finished goods from the UK, including import and customs clearance into Italy.
• Working with other European Operations Managers to share learnings and implement initiatives.
• Supporting cross-functional launches of new products or operational initiatives.

Requirements:

• Excitement to build and scale operations in a new market.
• Experience working in a fast-paced operational environment.
• Proven track record of managing 3PL relationships.
• Comfortable with ambiguity and solving problems.
• Outstanding communication and relationship management skills.
• Highly organised, data-driven and able to interpret performance metrics.

What Butternut Box Offers:

• Discounts on our food.
• Share options in our business.
• Socials.