Virtualization Backup Engineer

Job Description

Veeam, the #1 global market leader in data resilience, is seeking a Virtualization Backup Engineer to join their team in Bangalore, India. This is an onsite role where the engineer will provide technical assistance to IT professionals, utilizing their troubleshooting skills and product knowledge to resolve technical issues related to Veeam Backup and Replication solution. The engineer will be responsible for troubleshooting, analyzing log files, and taking ownership of customer issues from start to finish.

Responsibilities:

• Performing troubleshooting and analysis, including log file investigation
• Acting as a technical focal point in relationships to fellow IT Professionals
• Taking ownership of the customer problem or issue from the beginning of a support case through resolution
• Troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware
• Documenting all customer interactions accurately and within SLA in our CRM tool

Requirements:

• Fluent English (reading/writing/speaking)
• Advanced user or administrative level with Windows OS 2008(r2)/2012(r2)/2016
• Practical knowledge of TCP/IP and networking configuration/troubleshooting
• Knowledge of VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle) is a plus
• Ability to quickly learn, understand and explain technical information
• Excellent time management skills
• Ability to work in a fast-paced environment

Veeam offers:

• Family Medical Insurance
• Annual flexible spending allowance for health and well-being
• Life insurance
• Personal accident insurance
• Employee Assistance Program
• A comprehensive leave package, including parental leave
• Meal Benefit Pass
• Transportation Allowance
• Monthly Daycare Allowance
• Veeam Care Days – additional 24 hours for your volunteering activities
• Professional training and education