Associate Director, Client Services

Job Description

Whalar, a leading independent Creator and Social agency, is seeking an Associate Director, Client Services. The role involves overseeing client relationships, budgets, and timelines, acting as a central resource for expertise, and facilitating client retention and satisfaction. The Associate Director will manage the team's day-to-day tasks, deliver campaigns across social media platforms, maintain project workflow tools, assist in creator negotiations, manage contracting, track budgets, and support new business pitches.

• Overseeing client relationships, budgets and timings across any executional workflows
• Acting as the central resource that brings in the right expertise at the right time
• Facilitating retention and client satisfaction through excellent operational and servicing standards, and quality creative output

Requirements include 6+ years of agency or brand experience, strong communication and organizational skills, a solid understanding of the creator economy, and a problem-solving mindset. Experience with gaming brands and creators is a plus. The role is based in New York or Los Angeles and offers a hybrid work environment with three days a week in the office. Whalar offers benefits such as medical, dental, and vision insurance, PTO, retirement planning, and professional development stipends.

• 6+ years’ agency or brand experience, including team management
• Strong detail-oriented communication, organizational and interpersonal skills
• Solid understanding of the creator economy, social media advertising ecosystem
• Appreciate and understand the value of top quality creativity
• Curious self-starter with a problem-solving mindset and a proactive, can do attitude
• Experience with gaming brands and creators is a plus
• Proven track record of successful program delivery and account growth with large customer accounts
• Great management skills, a natural leader and motivator of people

• Medical, Dental, Vision
• 25 days of PTO + Sick days + Winter break
• Retirement planning with employer match
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner Home office allowance
• Fertility benefits
• Up to 16 weeks of paid parental leave
• Volunteer days
• Identity theft protection & Legal assistance
• Company Paid Life & Disability Insurance
• Extra Voluntary Life Insurance Policy
• Voluntary Hospital and Critical Illness Insurance
• Voluntary Pet insurance
• Employee Resource Groups